Compliance
TAG GmbH: for Austria and Europe
Compliance with legal requirements is of utmost importance to us as a leading gas system operator in Europe. We think it is essential that everything we do is compliant not just with the law, but also with our own principles and values.
This section contains some useful information that we publish to fulfil our transparency obligations under Regulation (EC) No 715/2009 of the European Parliament and of the Council on conditions for access to the natural gas transmission networks, particularly Chapter 3 of Annex 1 to that Regulation, and Regulation (EC) No 1227/2011 of the European Parliament and of the Council on wholesale energy market integrity and transparency (the REMIT Regulation). We also provide our code of conduct for lobbying activities.
TAG Code of Ethics
The Code of Ethics describes the company’s fundamental values and is binding on all staff and external partners. It sets out our ethical standards and describes the rules, regulations and systems we apply to ensure that we do business professionally and responsibly.
All company bodies and employees of TAG GmbH engaging in lobbying activities act in accordance with the following principles:
- All lobbying activity is carried out in accordance with the law, standards of public decency and the regulations implemented internally within TAG GmbH, notably the TAG Code of Ethics. Gleiches pdf
- When making contact with officials for the first time, TAG representatives always introduce themselves, indicate their role and specify the matter they wish to discuss.
- Any information required for the purposes of lobbying activities is always obtained in a fair and ethical way.
- Such information is always communicated truthfully.
- Any publicly known restrictions on an official’s activities and rules relating to conflicts of interest to which the official is subject are identified in advance and respected when carrying out lobbying activities.
- Officials are never subjected to unfair or inappropriate pressure.
Code of Conduct in accordance with the Lobbying Act
The Code of Conduct sets out the principles we abide by when carrying out lobbying activities
The Austrian Transparency Act for Lobbying and Interest Representation (Lobbying- und Interessenvertretungs-Transparenz-Gesetz, LobbyG) as amended defines lobbying as any organised and structured contact with public officials for the purpose of directly influencing certain legislative or executive decision-making processes in the federal government, the regions, municipalities and associations of municipalities.
Transparency register
As required under Chapter 3 of Annex I to Regulation (EC) No 715/2009 of the European Parliament and of the Council on conditions for access to the natural gas transmission networks, we regularly publish up-to-date information in a transparency register on our website.
| 3.1.2 a) Detailed and comprehensive description of the different services offered and their charges | General Terms and Conditions for Transmission Network Access of TAG GmbH |
| Tariff calculator | |
| Gas System Charges Ordinance 2013 - E-Control | |
| 3.1.2 b) and c) 1. Harmonised transport contracts and other relevant documents | Types of contract |
| 3.1.2 c) Network code and/or standard conditions | General Terms and Conditions for Transmission Network Access of TAG GmbH |
| 3.1.2 c) 2. Information on relevant gas quality parameters | TAG Specification for Natural Gas in accordance with Annex 2 to the Gas Market Model Ordinance 2012 |
| 3.1.2 c) 3. Pressure requirements | Pressure requirements |
| 3.1.2 c) 4. Procedure in the event of an interruption to interruptible capacity | Types of contract, standard capacity contract, Article 3 |
| 3.1.2 d) Harmonised procedures applied when using the transmission system, including the definition of key terms | General Terms and Conditions for Transmission Network Access of TAG GmbH |
| Gas Market Code - E-Control | |
| 3.1.2 e) Provisions on capacity allocation, congestion management, and anti-hoarding and re-utilisation procedures | Allocation procedures (provisions on capacity allocation procedures) |
| Day-ahead allocation (provisions on congestion management, anti-hoarding and re-utilisation procedures) | |
| Capacity surrender from 1 October 2013 (provisions on congestion management, anti-hoarding and re-utilisation procedures) | |
| “Short-term use it or lose it” from 1 October 2013 (provisions on congestion management, anti-hoarding and re-utilisation procedures) | |
| 3.1.2 f) Rules applicable to capacity trade on the secondary market as regards the transmission system operator | Transfer of use |
| 3.1.2 g) Balancing rules and calculation methodology for imbalance charges | Website of the market area manager |
| E-Control | |
| 3.1.2 h) Flexibility and tolerance levels included in transport and those with additional charges | not available |
| 3.1.2 i) Detailed description of the gas system of the transmission system operator and relevant interconnection points as well as the names of the operators of the interconnected systems or facilities | TAG pipeline system |
| Entry/exit points | |
| 3.1.2 j) Rules applicable for connection to the system operated by the transmission system operator | Primary market |
| 3.1.2 k) Information on emergency mechanisms | not published |
| 3.1.2 l) Procedures agreed upon by transmission system operators at interconnection points relating to interoperability of the network, agreed procedures on nomination and matching procedures and other procedures that set out provisions in relation to gas flow allocations and balancing | Interconnection agreements already exist |
| 3.1.2 m) Agreed procedures on nomination and matching procedures and other agreed procedures that set out provisions in relation to gas flow allocations and balancing | Capacity calculation |
| 3.3.1 a)-e), (4), (5) Technical capacity, total contracted firm and interruptible capacity, nominations and re-nominations, available firm and interruptible capacities and actual physical flows | Transport capacities (technical, booked and available transport capacity) |
| Utilisation (calorific value and nominations, re-nominations and allocated quantities) | |
| 3.3. (1) f) Planned and actual interruption of interruptible capacity | Maintenance works |
| 3.3. (1) g) Planned and unplanned interruptions to firm services | Maintenance works |
| 3.4 (1) and (2) Information for the secondary market | Secondary market |
| 3.4 (5) Amount of gas in the transmission system and forecasts | AGGM MGM |
| 3.4 (6) User-friendly instrument for calculating tariffs | Tariff calculator |
Whistleblower system
Click here to go to the independent whistleblower system, which is not part of the TAG GmbH website.
Data protection
The purpose of this Privacy Notice is to inform you, as a data subject under applicable data protection law, about how TAG GmbH, Wiedner Hauptstrasse 120, A-1050 Vienna, company registration number FN 122567x (“TAG” or “we”) processes your personal data and about your rights in relation to that data.
We process your data because we are required to do so or because we consider it necessary. We make every effort to protect your privacy when processing your personal data. “Personal data” in this context means any information concerning an identified or identifiable natural person.
Personal data we collect from you
As a general rule, we do not collect any personal data when you visit this website, except for the data we need to store temporarily for the purpose of electronic communication. However, you may also choose to actively share your personal data with us during your visit to this website. We may also process personal data concerning you if you or your employer do business with us or wish to do business with us.
In these cases, we may collect the following personal data for the
purposes shown on the basis of the legal framework specified:
| Data subject | Processed data | Purpose(s) of processing | Legal basis for processing |
|---|---|---|---|
| Contacts for market participants as defined in the Natural Gas Act (Gaswirtschaftsgesetz) 2011, including potential market participants | Name, business telephone number and email address, private telephone number and email address (if shared with us on a consent basis and needed for communication), information from enquiries submitted to TAG, information relating to telephone conversations with TAG Commercial Dispatching | Communications and administration relating to contracts and market participants; notably billing in connection with the contract between TAG and your employer | Performance of a contract (Article 6(1)(b) GDPR), in case of recording of telephone calls your consent (Article 6(1)(a) GDPR) |
| Contacts for suppliers, including potential suppliers | Name, business telephone number and email address, private telephone number and email address (if shared with us on a consent basis and needed for communication), passport and CV information (for tenders), data from enquiries submitted to TAG | Communications and administration relating to contracts, including billing, in connection with the contract between TAG and your employer | Performance of a contract (Article 6(1)(b) GDPR) |
| Suppliers (natural persons), including potential suppliers | Name, address, telephone number, email address, bank account details, invoice amounts and billing data, payment terms, contract data, VAT number, passport and CV data (for tenders), data from enquiries submitted to TAG | Communications and administration relating to contracts, including billing | Performance of a contract (Article 6(1)(b) GDPR) |
| Visitors to TAG premises | Name, telephone number, email address, company, time of arrival and departure, signature | To keep a record of visits and follow up on any incidents | TAG’s legitimate interest (Article 6(1)(f) GDPR) in protecting its premises and business and being able to follow up on any incidents |
| Owners | Name, address, telephone number, email address, date of birth, bank account details, type of contract and contract details, data regarding land parcels, information from land register extracts, comments | Communications and administration relating to contracts, including billing | Performance of a contract (Article 6(1)(b) GDPR) |
We collect data concerning you from you personally, from TAG systems used by you and from publicly available sources.
If your personal data is needed in order to perform a contract with you or your employer, we may not be able to perform that contract if you choose to withhold the above data. However, if you share your personal data with us voluntarily, i.e. on the basis of consent, you can withdraw that consent at any time without any effect on the services we provide to you. You can find our contact details below under “Contact”.
Sharing of data
We share your data to only a very limited extent. Your data may be visible to IT service providers who carry out maintenance on our systems. These providers have entered into a data processing agreement with us.
In addition, we share your data with banks, insurance providers and external advisors (lawyers, accountants, etc.) and with authorities and public bodies (such as E-Control, ACER, etc.) to the extent that this is necessary for business purposes or to fulfil legal obligations.
We will not share your data outside the EU.
Other websites
This website contains links to other websites which are not operated by us and which are therefore outside our control. This Privacy Notice does not apply to those websites; please see the privacy notices of the operators of those websites.
We accept no liability for the content of any other websites you visit using links provided on our website. We have no influence over this external content. We include these links on our website as a service to you, but are not responsible for the content of the websites concerned.
Date security
We use appropriate physical, electronic and administrative safeguards to protect your personal data against unauthorised access, unlawful processing, loss and erasure.
Data retention
We will retain your personal data only for as long as necessary for the purpose concerned, or longer than this if any statutory retention period applies.
We will retain all personal data required for tax or business accounting purposes, i.e. books and records, as well as all business correspondence, for a period of seven years.
We will retain data required to establish or defend against any legal claims until the end of the limitation period for the claim concerned.
Your rights as a data subject
You have the right
- to be informed whether we hold personal data concerning you and what data we hold, and to obtain copies of that data,
- as far as permitted by law, to obtain the correction, completion or erasure of your personal data if it is incorrect or has been processed unlawfully,
- to require us to restrict the processing of your personal data, and
- under certain circumstances to object to the processing of your personal data,
- to request to ensure data portability, and (vi) if your data is processed unlawfully, to lodge a complaint with the Austrian Data Protection Authority (visit dsb.gv.at for more information).
When you contact us, we may need to ask you to provide further information (such as a copy of an ID document) to prove your identity. This is to protect your rights and privacy.
Although we make every effort to protect the security and integrity of your data, disagreements about how we use your data cannot be completely ruled out. If you think we have used your data unlawfully, you can file a complaint with the Austrian Data Protection Authority (www.dsb.gv.at).
Contact
If you have any comments, questions or complaints, or wish to exercise your rights, you can contact us as follows:
TAG GmbH
Address: Wiedner Hauptstrasse 120, A-1050 Vienna
Phone: +43 1 597 51 16
Email: tag@taggmbh.at
Visitor and usage statistics, cookies
When you visit our website, we use cookies to automatically collect technical information which can be used to identify the user, such as your IP address, browser, and operating system and the domain name or domain host you use to access the website.
We use cookies primarily to give you an improved navigation experience and to collect anonymous usage statistics so we can offer content to you which is tailored to your needs and interests.
If you do not want this, you can modify your browser settings to inform you when cookies are placed on your device and enable you to allow cookies on a case-by-case basis.
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Analytics uses cookies, i.e. text files which are placed on your computer to help analyse how you use the site.
You can prevent Google Analytics from collecting information by downloading and installing the Google Analytics opt-our browser add-on.
Browser add-on: http://tools.google.com/dlpage/gaoptout?hl=en
The IP address sent by the browser of a website visitor for Google Analytics will not be linked with any other data held by Google. More information about Google’s terms of use and privacy policy is available at https://www.google.de/intl/en/policies/.
Hosting and server log files
If you visit our website without registering or logging in, we will collect data about your visit and store it in server log files on the website server. The legal basis for this is our legitimate interest in accordance with Article 6(1)(f) GDPR.
The following data is logged:
IP address, date and time of query, time zone offset from GMT, content of the query, HTTP status code, volume of data transmitted, referring website, and browser and operating system information.
This information is needed to make our website work and ensure stability and security. We do this on the basis of our legitimate interest in accordance with Article 6(1)(f) GDPR.
Server log files are stored for a maximum of 7 days and are then erased. We store your data for security reasons, for example to investigate abuse. Data that we need to collect for evidence reasons will be exempted from erasure until the matter is fully resolved.
External Hosting
We use the following web hosting provider to host our website:
Reiterer IT Solutions e.U., Poststraße 3, 8530 Deutschlandsberg, Austria
World4You Internet Services GmbH is the recipient of your personal data and processes that data on our behalf. We do this on the basis of our legitimate interest in not having to keep servers on our own premises (Article 6(1)(f) GDPR). Servers are located within Austria.
We have entered into a data processing agreement with the above provider. This agreement is required under data protection law and ensures that the provider processes the personal data collected by our website only as instructed by us and in compliance with the GDPR.
Embedded content from other websites
Content on this website may contain embedded content (videos, images, articles, etc). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website.
Such websites may collect information about you, use cookies, embed additional third-party tracking (e.g. Google Maps), and monitor your interaction with said embedded content. This includes tracking your interaction with this embedded content if you have an account and are logged in to the site in question.
Social media platforms
We operate profiles on social media platforms so that we can communicate with you there and tell you about our activities.
We use components of the LinkedIn network on our site. LinkedIn is a service of LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Each time you visit our website, which has such a component, this component causes the browser you are using to download a corresponding representation of the LinkedIn component.
Through this process, LinkedIn is informed about which specific page of our website is currently being visited. If you click on the LinkedIn “Recommend Button” while logged in to your LinkedIn account, you can link the contents of our pages to your LinkedIn profile. As a result, LinkedIn is able to associate your visit to our pages with your LinkedIn user account.
We have no control over the information or the extent of information that LinkedIn collects. We also have no knowledge of the content of the data submitted to LinkedIn.
For details about LinkedIn’s collection of data, your rights, and settings options, please refer to the LinkedIn privacy policy. That policy can be found at http://www.linkedin.com/legal/privacy-policy.
Disclaimer
Exclusion of warranty and liability
TAG GmbH strives to provide accurate, up-to-date and comprehensive information on this website. However, we cannot always guarantee the complete absence of errors or outdated information. TAG GmbH accepts no liability for damage that may arise directly or indirectly from the use of the information provided on this website. TAG GmbH reserves the right to alter or delete the content of individual pages or parts thereof without prior notice. TAG GmbH accepts no liability for the content and/or information on websites linked to the TAG GmbH website. Please note that the version of a document that is available online (standard transport agreement, for example) may not be an exact reproduction of the official text.
TAG GmbH endeavours to deliver information on this website in a way that minimises the impact of technical malfunctions. It should be noted, however, that individual bits of data or information may be created or stored in formats that do not provide 100% technical security. TAG GmbH cannot therefore guarantee that the information provided on this website will not be interrupted or affected by technical problems from time to time.
Industrial property rights
Unless otherwise stated, TAG GmbH is the copyright holder of all the information and materials contained on this website. Any reproduction or use of these materials, e.g. graphs or texts, in electronic or other printed form, requires the prior written consent of TAG GmbH; any infringements will be prosecuted.
This disclaimer does not affect your legal rights.
Publishing information
Information under section 5 of the Austrian E-Commerce Act and disclosure under section 25 of the Media Act
Media owner / publisher
TAG GmbH
Contact
Wiedner Hauptstraße 120
1050 Vienna
Phone: +43 1 597 51 16
Fax: +43 1 597 51 16 – 58030
Email: tag@taggmbh.at
Website: www.taggmbh.at
Registered office und Vienna Commercial Court, Austria
Company register number: FN 122 567x
VAT ID: ATU 52744909
Data protection: unter: LINK zum TAG-Datenschutz
Supervisory authority: Energie-Control Austria für die Regulierung der Elektrizitäts- und Erdgaswirtschaft
(E-Control)
Economic chamber: Vienna Economic Chamber
Professional association: Austrian Association of Gas- and District Heating Supply Companies
Legal framework: Natural Gas Act 2011: www.ris.bka.gv.at
Business purpose
The purpose of the company is to operate a gas transmission system company connected with the Trans Austria Gasleitung, a pipeline system transporting natural gas from the Austrian-Slovakian border near Baumgarten/March to the Italian border near Arnoldstein (the “TAG gas pipeline”) as an independent transmission system operator in accordance with the Austrian Natural Gas Act 2011, Federal Law Gazette I no. 107/2011 as amended (“GWG 2011”).
The company has the right to undertake any activities which are useful or necessary for the accomplishment of its business purpose, including the acquisition, construction, expansion and operation of the necessary transport systems, conclusion of corresponding transport agreements and industrial, commercial and property transactions as well as all other appropriate associated or related activities, and to provide associated services to third parties.
Managing Directors
Mag. Brigitte Straka-Lang
Dott. Ing. Daniele Gamba
Shareholders
We are owned by the Italian company Snam S.p.A. and the Austrian company Gas Connect Austria GmbH, which share joint decision-making powers.
- Snam (84,47%)
- Gas Connect Austria GmbH (15,53%)
